Shipping
⁃ Flower Parzelle is an online shop ONLY. We will do our best to ship your orders as soon as possible. Our shop is closed on weekends. Friday orders will be shipped on Monday the following week.
⁃ Freight is calculated in check out and applied in your final invoice before payment.
⁃ We cannot add or reduce products in your order once the final invoice has been issued. Please place a new order if you want additional items which will incur additional freight charge.
⁃ Tracking numbers will be emailed to you along with your invoice once your orders has been dispatched.
⁃ Please note: Once we have dispatched your packages, it is out of our control if you experience delays and we cannot be held responsible for it. (Especially allow extra time for special holidays Christmas, Public Holidays, Mothers Day, Valentines Day)
Returns and Cancellations
⁃ Please contact us via email within 24 hours ONLY of receiving your products to report any issues. Photograph evidence must be sent along the email within 24 hours of delivery to info@flowerparzelle.com.au and in original packaging which means unused, uncut and its in original condition as we may require the product back.
– Customers will be responsible for the return shipping costs of your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
⁃ We do not offer refunds and cancellation of orders once the invoice is final and has been paid.
⁃ We do not accept return of goods or change of minds.
⁃ No compensation will be provided for damages or faults incurred post delivery but if you have any problem please let us know as soon as possible.